1. Do you have a list of references from companies that you have been dealing with for a minimum of 4 years?
Often janitorial companies will do a great job for the first 3 months and then let things slide after that. Longevity means quality.
2. Is your company bonded and insured?
Bonding for unanticipated employee dishonesty should be in place. We suggest a minimum of $10,000. Insurance is of utmost importance to protect against any accidental damage that could occur. Again, we would suggest a minimum of $2,000,000. A client can request the vendor to increase liability insurance and that the client’s name be included on the actual insurance policy.
3. Do you have regular supervisor inspections?
Routine inspections by a knowledgeable supervisor help to scrutinize any shortfalls in quality before you notice them. Many cleaning companies don’t provide this because they cannot afford to have someone on the payroll dedicated to this function.
4. Do you have a quality control program in place and what does it consist of?
Let’s face it. Quality control is probably the single biggest challenge a company has to deal with. Faxable housekeeping reports or any similar printed forms that allow you to communicate concerns by checking off boxes are essential to a quality control program. In this way your time spent is kept to a minimum while providing a hard copy that can be logged and dealt with. Vendor-initiated surveys can be another essential tool.
5. How many years have you been in business?
If possible you should try to choose a vendor that has a minimum of 10 years experience. There are many fly-by-night companies that are here today and gone tomorrow.
6. Do you have a current clearance certificate from WSIB?
If a worker has an accident on your premises and the cleaning company he or she is working for does not have WSIB coverage, your company could be held liable for any compensation that may be incurred from the injury. Need we say more?
7. What kind of communication can I expect from your cleaning company?
Depending on your size you should expect a pre-emptive phone call at least once per month.
8. When I call your phone number can I expect a live voice or just voicemail?
This may seem like an unusual question but 90% of cleaning companies do not have a live person answering the phone. Your message may not get returned for hours if not days. Try to choose a company that has a live receptionist. Your blood pressure will thank you for it.
9. Does your staff understand English?
This may sound facetious but it is pragmatically beneficial. Many times small corrections can be implemented by the client with a simple word to the cleaner.
10. Do you pay your cleaners minimum wage?
The old adage is true: You get what you pay for. There is no shortage of cleaning companies that try to get their staff to provide $12 worth of labour in exchange for $7 worth of pay. We have learned that although this may work initially, human beings have an innate sense of fairness and will eventually compensate by cutting corners. The client inevitably ends up on the short end via reduced quality and subsequent hassles.