Questions To Ask Your Cleaning Company

FAQs – Yes, We Have A WSIB Clearance Certificate!

Decca Janitorial Services proudly serves a range of businesses and facilities, small and large, throughout Southern Ontario. We provide Toronto commercial cleaning services and janitorial services for everything from high-end condominium buildings, schools, and medical facilities to corporate offices and warehouses. And we promise superior service and quality to each and every client.

We’ve proven ourselves over and over and have achieved an A+ rating with the BBB. But we understand that prospective clients still have questions. In addition to fielding frequent questions about our WSIB clearance certificate, here are 9 other (plus a bonus) common questions you should ask a cleaning company who’s looking for your business:

  1. How many years has your commercial cleaning company been in business?
     When you’re looking for a professional janitorial service or commercial cleaning service, you should look for at least 10 years of experience in the industry. There are plenty of fly-by-night cleaning companies – here today and gone tomorrow! Decca Janitorial Services, on the other hand, has been in business for over 45 years. 
  2. Do you have a list of references from companies you work with? that you have been dealing with for a minimum of 4 years?
     It’s not unusual for a janitorial service or commercial cleaning service to perform well for the first few months they work for you. But, the quality often slides in the months following. Be sure to ask if they have references from businesses that they’ve worked with for years, not months. Longevity means quality.
  3. Do you have a current WSIB clearance certificate?
     Our answer is a resounding yes! This is a great question to ask. If a cleaning company does not have WSIB coverage, and their janitor has an accident on your premises, your company can be held liable for any compensation incurred from an injury. A WSIB clearance certificate is very important!
  4. Is your commercial cleaning company bonded and insured?
     It’s vital that a cleaning company has the appropriate bonding in the event of worker dishonesty. In our expert opinion, they should have a minimum coverage of $10,000. Accidents can happen, so they should have insurance to protect against any accidental damage that may occur. We suggest a minimum of $2,000,000. A client can request the cleaning services company to increase liability insurance with the client’s name included on the insurance policy.
  5. Do you have a quality control program, and what does it entail?
     The fact is quality control is probably the single biggest challenge a commercial cleaning company must manage. Accountability is essential to ensure consistent quality of product, service, and performance. Faxable housekeeping reports or similar printed forms allow you to communicate any concerns. Ideally, your cleaning company will make it as simple as possible to provide your valuable feedback. The evaluation is provided in hard copy and logged with any concerns addressed as quickly as possible. 
  6. Do you have regular inspections?
    Decca Janitorial Services provides routine inspections by a knowledgeable quality control representative to identify any shortfalls in quality BEFORE you notice them. Many cleaning companies don’t provide this because they can’t afford someone on the payroll dedicated to this function.
  7. What kind of communication can I expect from a cleaning company?
     Depending on the size of your facility, you should expect a proactive phone call at least once per month. Monthly inspections are done for larger clients.
  8. When I call the company’s phone number, should I expect a person or a voicemail?
     This may seem like an unusual question, but a whopping 90% of cleaning companies do NOT have a live person who answers the phone. When you leave a voicemail, it’s not unusual for a response to take hours or even days. Choose a company that has a live receptionist. Your peace of mind will thank you!
  9. Are your Janitors English-speaking?
    This is a simple yet very pragmatic question. You want to know that you can communicate with the janitors. For the best quality of service and results, the cleaning company you hire should ensure that their janitors are English-speaking.
  10. Are janitors paid minimum wage?
     The old adage tends to always ring true: You get what you pay for. There are many cleaning companies that attempt to provide $12 per hour worth of labour for only $7 per hour in pay. While that may pay off in the short term, the fact is we human beings have an innate sense of fairness and will eventually compensate for the lack of wages by cutting corners. If the cleaners aren’t fairly paid, you as the client lose – reduced quality and increased inconvenience and headache or worse, lost revenue. Decca chooses to cut back on our margins so our workers can be paid fairly which benefits you in getting a better quality janitor.

BONUS: Does the cleaning company guarantee their services? 

Many commercial cleaning companies have no program in place to guarantee the quality of their service. Uniquely, Decca Janitorial Services provides a valuable service guarantee. We are SO confident in the quality of our work and our ability to provide the best service possible. As a result, we offer what our competition will not: If you have a concern and it is not resolved by your next scheduled cleaning, you get that cleaning for free! 

Still have questions? Wondering how Decca Janitorial Services can help you with the unique needs of your facility? We’re happy to chat with you! Click the button below, and we’ll get back to you as soon as possible:

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